I certainly understand that he is busy. I am certainly that way myself. However it's not a cerstance that I am just waiting for an upgrade. I ordered the Voicetext software and I received a reply back saying that I would receive the software sometime between the 8th and the 11th. Now it is the 17th and still no Voicetext. If it got lost in the mail, I would think the sooner it is addressed the better. When I emailed Zabaware I even asked if the software could be emailed to me in ISO format and I just burn a copy myself. It doesn't matter just as long as I get the software. I'm sure a pdf of the manual is somewhere on the net.