Messages

16

Ultra Hal 7.0 / Accidental deletion

« on: November 19, 2004, 01:38:07 pm »

Thank you, and my apologies to Robert... I also believe this is "work in progress... and so far the results are very good... looking forward to the continued growth.

17

Ultra Hal 7.0 / Accidental deletion

« on: November 19, 2004, 09:55:19 am »

Considering the very qood quality of those programs of ZABAWARE which I have that ARE functional... I am quite suprised and sorely disappointed that the technical support is a bad as it is. No REAL phone number (only a bot that takes messages)... No online support at all other than these forums...

It seems that a relatively small investment... 1 full time 9-5 person with very good knowledge of ZABAWARE should be available...  We're not talking about a computer whiz here...  I would think that the product is making sufficient income to afford this...

So it seems that there is only one any... the same we KNOW to be true of those machines we call HMO's.... "SAVE MONEY...No Matter What"...   Customer satifaction is resultantly very poor and eventually people WILL move on...  Is it worth it to the company... perhaps so... Hey, I'd be willing to pay $1.95 per minute (typical average) for technical support which would certainly pay for one person's salary...

Poor organization... lack of foresight.... or just plain 'ole American greed...  I dont understand it...

18

Ultra Hal 7.0 / Accidental deletion

« on: November 17, 2004, 10:33:59 pm »

I bought and downloaded the Upgrade... but later had problems... so I (foolishly) deleted all to start over again... Although I was able to solve my previous problems.... I now only have the free version...  If I go to Upgrade again...it tries to charge me again... How to do I fix this....Is there a way I can download again... I do have the password... but cant get to a point where I can download the full version... without getting charged.

19

Ultra Hal 7.0 / "Training" module won't work in HAL

« on: November 17, 2004, 09:54:46 am »

I am very frustrated. Perhaps I did something wrong...  but I dont think so...  My computer has all the requirements needed... but I can't get the HAL Assistant to work... and I did just purchase it...  It appears that all those things that didn't work with the unpaid  "Free" version... also don't work in the paid version.  I have uninstall all and strated from scratch... still nothing...  Furthermore the program will not play the Neospeech voices (which I also paif for....  and yes I tried to select them in the SAPI TTS box... but no sound... or I get an error....  Also...  I cant get the Neospeech voices to work AT ALL... This is very annoying.... Please assist ASAP.