If CyberBuddy runs OK, the problem is most likely in your Hal installation, then. Do MS Agent characters other than DesktopMates display in Hal? If so, have you installed the Desktopmates plugin for the character that's in their freebies section? If you have the plugin, have you tried a reinstall of Hal? You're right-Hal is a lot of fun. Don't give up on getting it right just yet, lol.