Hmmm, something odd,something very very odd indeed going on here..if Robert is away or whatever, then how come people (new purchasers) are "still managing to purchase new or maybe even newer versions of this software?
"...How come there are new versions available??? It shows obviously that "Someone" or "something" must be dealing with the purchase orders at Zabaware still and updating the software and if Zabaware is still fulfilling the needs of new people purchasing this product then shouldn't they also be fullfilling the needs and requests of current customers who have also actually PAID for this product in the past and are NOT getting their updates as they should.. or replies to their problems and customer service???! This is all so very tiresome.. In my situation, I've paid for this product also and my requests are not being fullfilled or answered by this company. So, basically by the fact that people are still purchasing this product and receiving it, only possibly tells me that those who have purchased the product and require their deserved update are possibly being totally ignored, infact being ignored so much that we'll all be forced to purchase new versions each time they come out because that is the only way you seem to get somewhere,Very clever of you Zabaware(not!!!). So much for the free ongoing updates then.. As for you People who have just successfully purchased and successfully received your latest version of Hal,( I notice by download, when I purchased my version I also received a CD in the post miraculously) you can smile now, but just you wait until eventually another new version comes out, and you having been a good paying customer in the past like myself....will only find that your requests and emails will remain unanswered and you'll only most likely be ignored like the rest of us..so enjoy it whilst you can.. As for such a thing as patience, yes I too believe it to be a virtue, BUT there is a limit!!! Zabaware please support all your customers not just the new ones but all customers..thankyou!
