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« on: November 19, 2004, 09:55:19 am »
Considering the very qood quality of those programs of ZABAWARE which I have that ARE functional... I am quite suprised and sorely disappointed that the technical support is a bad as it is. No REAL phone number (only a bot that takes messages)... No online support at all other than these forums...
It seems that a relatively small investment... 1 full time 9-5 person with very good knowledge of ZABAWARE should be available... We're not talking about a computer whiz here... I would think that the product is making sufficient income to afford this...
So it seems that there is only one any... the same we KNOW to be true of those machines we call HMO's.... "SAVE MONEY...No Matter What"... Customer satifaction is resultantly very poor and eventually people WILL move on... Is it worth it to the company... perhaps so... Hey, I'd be willing to pay $1.95 per minute (typical average) for technical support which would certainly pay for one person's salary...
Poor organization... lack of foresight.... or just plain 'ole American greed... I dont understand it...