Number one:
You must have purchased the Character Expansion Pack to be able to use any other character than what came with Hal in the first place.
Number two:
If you are using Hal to pick out a character it will only do so if it has the right extension, that is if you obeyed rule #1.
Number three:
Use explorer to open the character file and look at all the extensions used by all the files then make sure that Jose has the proper extension attached to it, if not then change it to match the others.
Bill