Messages

1

Speech Technology / SUPPORT for Neospeech

« on: December 28, 2006, 02:34:50 pm »

I had the free copy but wasn't using AIM at the time because my friend was too busy. So I didn't open it. I did notice it wasn't reading dialogue boxes, however, but I thought it would once I got the NeoSpeech. When I restart my computer, it will read dialogue boxes for about 5 or 6 different ones that should come up. Then it reads nothing.

I guess I will wait for an update and find something else in the meantime.

2

Speech Technology / SUPPORT for Neospeech

« on: December 28, 2006, 01:07:37 am »

Here is what NeoSpeech keeps telling me. You guys told me to contact them, they keep telling me to contact you, and in the meantime, NOTHING IS RESOLVED! I am SICK AND TIRED of getting the RUNAROUND!

The software does not work on MY computer. I don't care who's other computers it works on. As I said to Zabaware and to NeoSpeech, it does not read dialogue boxes or Instant Messages. And I have reinstalled it! I don't know why I keep bothering with it after a MONTH of this!

**********

Kim,

I understand your annoyance, but again, there's nothing I can do.

If you purchased a product from Zabaware, that's where you should seek
support. If they don't support you as their customer, you should ask for a
refund.

If Zabaware determines that what you report appears to be our TTS engine's
fault, then they will/should contact us. We only do business with other
businesses and resellers, but not with end-users like you.

Thank you,
 
Daniel W. Kim
Technical Support
Pentax NeoSpeech, Inc.

3

Speech Technology / SUPPORT for Neospeech

« on: December 22, 2006, 11:37:20 am »

Yes, I tried the free version, but the neospeech voices were not on there. I went to the site with the demo, and everything was pronounced wonderfully. I get hit here at home, and Charlie is not pronounced as it is on the site, nice and clear, the correct name. If I had known that, I wouldn't have paid for it.

All the NeoSpeech people could tell me after 3.5 weeks was "it works fine for me. Contact Zabaware." This is more frustrating than anything else. I have reinstalled the program and put in the file listed here, in both Kate and Paul, I'm still getting "he is not busy."

This is more frustration than I need.

4

Speech Technology / SUPPORT for Neospeech

« on: December 22, 2006, 11:27:56 am »

I have reinstalled the program and put in this file you have. It is STILL saying "he is not busy." If they make a new version, maybe for the name Kim, they should have it say, "she is so done."

5

Speech Technology / SUPPORT for Neospeech

« on: December 22, 2006, 11:11:21 am »

An "inside joke"? People are paying for software that has an inside joke? That may be pretty funny to them, but it sure isn't funny to people looking for software that speaks clearly and finally finds one they can understand, only to find when they finaly receive it in the mail, it's not what was shown on the website or how the demo on the site sounds.

I appreciate this info, finally. However, I have uninstalled the software. The problem was also that it did not read AIMs or dialogue boxes as again, it said on the site.

And why didn't Neospeech tell me this instead of sending me back here? I don't appreciate how I was treated as a paying customer.

Maybe after Christmas I will reinstall and use this info. However, I still was hoping for something that would read dialogue boxes and AIM. It would have been wonderful to have something to reduce eye strain without paying an arm and a leg. When I saw that it read IMs and dialogues, I couldn't wait to get it and raved about the demo on he site. That's why it's so disappointing, as is anything that you buy hoping it's something it's not.

Thank you again for this info. If I had received this info 4 weeks ago, a lot of stress could have been avoided.

6

Speech Technology / SUPPORT for Neospeech

« on: December 22, 2006, 12:37:51 am »

Yes, I've tried that, too. I had the same pronunciation issue, but at least with that, it can be changed to pronounce "Char-lee" not "he is not busy." The reason I chose this is it was supposed to read dialogue boxes, but it doesn't on mine. I just uninstalled this program, ultra Hal, tonight. I doubt I'll see a refund since there's clearly no one around to actually help with anything.

I think if a forum is going to be set up for support, there should be at least someone from the company who supports customer. I guess I'm from the old school, when customers actually had support when they purchased something, a number to call, something. Nowadays all there is when you call someone is automated crap, and e-mail support? Forget it. They can't be bothered. I say if you're going to create a product, have some customer support available.

7

Speech Technology / SUPPORT for Neospeech

« on: December 21, 2006, 10:14:44 pm »

I'd like to know what they consider SOON to be. It's only been 3 1/2 weeks!

And the other poster was correct. I'm very annoyed at this point.

8

Speech Technology / SUPPORT for Neospeech

« on: December 21, 2006, 03:42:56 pm »

I installed mine from the disc I purchased. Maybe others do work. But the oint is there are at least two whose don't work, and we can't get proper support for that. It took Neospeech 3 1/2 weeks to give me the runaround, tell me to contact Zabaware. I'm fed up with it. Quality customer care is what's lacking with most software these days, I find, more and more. If I knew how to resolve it myself, I wouldn't be writing! There are no computer guys in my area, either. The ones we've had on previous computers only damaged everything further. So I'm not blaming, but I do blame both companies for the lack of customer care. That is ridiculous! No one these days should have to wait 3 1/2 weeks. There's no excuse with all the communication options now. Then all they tell me is to contact you. I wrote back and said you told me to contact them. It's gotten old, and I'm done!

I wanted this to cut down on my eye strain. I have had cataracts my whole life. But I may as well read everything myself for all this has done. Also, the speed and volume don't change. Nothing works as is advertised. If people have theirs working, congratulations. But that doesn't do me much good, does it.

9

Speech Technology / SUPPORT for Neospeech

« on: December 21, 2006, 02:10:39 pm »

I'm not getting error messages on mine, just that it plain does not read what it was advertised to read. It's a load of junk and a waste of money. I'd rather pay more for something that actually works and for good customer support.

I'm so fed up with all of this. It's been 3 1/2 weeks now, and NOTHING IS RESOLVED! All I get is the runaround. Oh, sure, Neospeech finally answered me. Guess what they said. "Contact Zabaware." I wrote back and said Zabaware told me to contact you. THIS IS CRAP, AND I AM SICK OF IT!

I also do not have that file/folder you keep mentioning. I am using Ultra Hal with Neospeech. I don't know if that file/folder is for something else, but I don't have it.

Now all I want is my money back. But I'm sure that will never happen. So I'll just chalk this up as just one more horrible internet purchase.

10

Speech Technology / SUPPORT for Neospeech

« on: December 17, 2006, 11:09:47 pm »

I have Hal with the Neospeech voices. That is what I am using to paste in text. But it does not read AIMs or dialogue boxes, and those options are checked.

I looked in the explorer in Program Files earlier but couldn't find the file or folder you're talking about.

11

Speech Technology / SUPPORT for Neospeech

« on: December 17, 2006, 04:11:29 pm »

I just looked in Program Files. I don't have that on here.

I will try one more e-mail later. I have e-mailed neospeech and got nowhere. They have not responded.

12

Speech Technology / SUPPORT for Neospeech

« on: December 17, 2006, 01:39:54 pm »

No, I'm just using the Ultra Hal reader, or trying to. I don't know what the other program is you mentioned. I'm trying to use Kate and Paul voices. I'm about ready to go find something else, though. This doesn't do what was said it does. And reading things something entirely different than what they are, like "he is not busy" instead of "Charlie," that's not right. Why does it say "Charlie" on the demo on the website? I paid for the disc Ultra Hal with NeoSpeech. Here it is 3 weeks later, no e-mail reply from anyone I've contacted, no customer support whatsoever. That's wrong. Whatever happened to good quality customer service? I don't care how busy the people are. It's just rude after 3 weeks not to contact a customer after theyu've requested assistance.

Anyway, I'm ready to search for something else. And I doubt I'll get a refund, either.

13

Speech Technology / SUPPORT for Neospeech

« on: December 13, 2006, 05:50:43 pm »

Yes, I've written to them, too.

14

Speech Technology / SUPPORT for Neospeech

« on: December 13, 2006, 04:35:23 pm »

How do I get support for Neospeech that I have purchased? It obviously isn't in this forum or the e-mails I've sent and have still received no response to after TWO WEEKS. The software is not working, pronounces words entirely different from what they are (does "Charlie" sound like "he is not busy"? No!), and does not read dialogue boxes or instant messages when they're checked to do so. I'm about ready to uninstall it and request a refund and buy something that does work and has actual customer support.

Sorry for this note, but by now I think I should have reeceived a reply to my e-mail if nothing else.

15

Speech Technology / Frustrated

« on: December 07, 2006, 07:21:00 pm »

Thanks. That did help as far as closing it.