haptek trouble

[lightspeed]

I  like others before me am having trouble with people putty and would like some advice and answers if anyone has them .
i sent this letter to them and this is what i got back . ( i put the ******** for security reasons . )

Dear Lonnie Hensley,

Thank you for contacting the online store.

We apologize for the inconvenience. Unfortunately, we are unable to
assist you with technical support issues at the online store.

Please contact technical support.


Sincerely,
Ed D.
online store
Customer Service
webhelp.v4@digitalriver.com
Email ID: 27300090

Original Message Follows:
------------------------
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.

Selected Reasons: Other -   - 
Shopper Email: ***************
Shopper Comments: I just ordered the people putty pack one online and
downloaded it from your web site ( i also received the e mail ) i
installed it on my pc and restarted it but in the play dress up area on
some of the heads it shows not in demo "still" like before . i have a
paid version of people putty my info . is  Your Order and Billing
Information:
Order Number: *******************
Order Date: ***********, 2013 .
why isn't this people putty pack one working? what do i need to do ??
THANKS, PLEASE let me know as soon as possible on this .
Lonnie

This is on the people pack one i installed it but it doesn't show the extra hair accesories and faces like it should .
i didn't put in anything else when i installed the people putty pack one should i have ? 
where is the  technical support area where i need to contact them .

[lightspeed]

Okay i found this area so i will try contacting them through support and see what happens .
http://www.haptek.com/?url=http://www.haptek.com/products/peopleputty/

[Carl2]

Lightspeed,
   I wish you luck trying to work with Haptek,  I still use their fullbody characters even though they are so many years old and have quite a few flaws. Someone in the company put out some vids about getting Haptek up and running again but it hasn't happened yet. Seen quite a few complaints from people trying to use people putty, Luck
Carl2

[Art]

If XP, then you can still use / run PP without incident. With Win 7, it had some glitchy problems which Rich_A supposedly addressed as well as fixed those horrible legs on the full body characters.
The paid version never had nor supported the full body characters so if you are using them, you're doing so at your choice and not the support from Haptek.

Just for the record....(I think).... 

[lightspeed]

Art i have windows 7 and will let you know what i find out later , haven't checked the mail to see if they have wrote back yet . yes i am aware of complaints with haptek , i was actually hoping robert would have came up with something and i wouldn't have to use haptek but it never happened .