Zabaware Support Forums

Zabaware Forums => Ultra Hal 7.0 => Topic started by: guineapig on January 04, 2023, 01:14:55 am

Title: Recover my account/activation
Post by: guineapig on January 04, 2023, 01:14:55 am
After a few years away (and a couple of computer changes) I want to start using Hal again. I *did* purchase the program and it was active; now on booting up it tells me my trial is up and to either purchase or reactivate. If I try to reactivate online using the program, I get an error that the server can?t be contacted. How do I fix?
Title: Re: Recover my account/activation
Post by: Art on January 04, 2023, 09:55:58 pm
They might have changed servers since the years that you've been gone but I will send Robert Medeksza a message in your behalf and hopefully he'll be able to direct you!

- Art -
Title: Re: Recover my account/activation
Post by: guineapig on January 04, 2023, 10:22:55 pm
Thanks Art!
Title: Re: Recover my account/activation
Post by: Art on January 05, 2023, 10:52:56 am
Just a thought...you might be able to download the latest version of UltraHal 7 (7.5) and use it!
I think it's supposed to be free

Title: Re: Recover my account/activation
Post by: Medeksza on January 05, 2023, 12:06:10 pm
I am working on a bug that certain Hal 7.5 users who have had Hal for over 5 years are running into. I am wondering if you are running 7.5 or an older version?

If its 7.5 then I am working on a fix that should be ready in a few days. If its not 7.5 then please try downloading it as you may not be effected by the bug I'm working to fix.
Title: Re: Recover my account/activation
Post by: guineapig on January 05, 2023, 02:33:06 pm
I will try that later today and report back.
Title: Re: Recover my account/activation
Post by: guineapig on January 06, 2023, 09:05:58 pm
OK! I downloaded Hal 7.5, installed, was taken through activation and am now up and running! Thank you for your help and patience!