Burtonb,
Welcome to the forum!
Sorry if this seems dumb but by chat do you mean
that you are TALKING or TYPING to Hal?
By Fresh install does that mean that you've never
had Hal installed on your system before?
Fill us in on:
OS you're using
Version of Hal (and free or paid)
Any other background programs that are running
Hopefully one of us will be able to assist you