Zabaware Support Forums

Zabaware Forums => Ultra Hal 7.0 => Topic started by: datazmurfen on October 20, 2003, 02:56:49 pm

Title: Ultra hal 5.0 upgrade question.
Post by: datazmurfen on October 20, 2003, 02:56:49 pm: I have seen that the version 5 of ultra hal av been released.
I have a question.

I have read in this forum that "Upgrades will be free for all people who purchase Ultra Hal Assistant 4.5 from 3/25/03 until the release day of Ultra Hal Assistant 5.0. All other registered users will be able to upgrade at half cost. "

I have purchased my ultra Hal 4.5 after that date.
how can I get a free update?

//Lars Sjöström
Title: Ultra hal 5.0 upgrade question.
Post by: Medeksza on October 20, 2003, 03:41:12 pm: Emails will be sent out over the next week to all registered users with either the free upgrade if you purchased from 3/25/03 or with a 50% off offer for everyone else.
Title: Ultra hal 5.0 upgrade question.
Post by: kevinvr on October 22, 2003, 08:48:14 am: Thanks
Robert!
I can't wait [:)]

Excellent work!
Title: Ultra hal 5.0 upgrade question.
Post by: shockanime on October 27, 2003, 10:03:57 am: Has it been sent yet [?] it's been a week.
I keep checking my e-mail everyday...
I have purchased my ultra Hal 4.5 after that date as well.
Title: Ultra hal 5.0 upgrade question.
Post by: Medeksza on October 27, 2003, 11:16:40 am: Yes it has been sent. If you purchased it after the 3/25/2003 you can go to http://www.zabaware.com/assistant/redownload.html and enter the email address you orginally used to order to get it resent.
Title: Ultra hal 5.0 upgrade question.
Post by: kevinvr on October 27, 2003, 10:13:00 pm: Thanks Robert,
Mine must have been deleted. I will go to that address and download the upgrade.
Title: Ultra hal 5.0 upgrade question.
Post by: kevinvr on October 28, 2003, 07:02:34 pm: HELP
I entered my email address and got this message:

Error. The email address you have entered was not found in the order database. Please try again or email info@zabaware.com with your order information. If you have not purchased Hal, please download our free version.

Thanks
Kevin
Title: Ultra hal 5.0 upgrade question.
Post by: Medeksza on October 28, 2003, 07:54:49 pm: Your database entry did not include an email address. I have added it and I have manually sent you an email link.
Title: Ultra hal 5.0 upgrade question.
Post by: kevinvr on October 28, 2003, 11:12:46 pm: Thanks Mr. Medeksa
You are GREAT !!!!

[^][^][:)]
kEVIN
Title: Ultra hal 5.0 upgrade question.
Post by: dgher1 on October 29, 2003, 04:17:53 am: i got the same message.please put my email in.
Title: Ultra hal 5.0 upgrade question.
Post by: kevinvr on October 29, 2003, 07:47:21 pm: Hi Robert,
I still haven't got that link yet and I tried entering my email on the redownlod page but it doesn't work yet either. It is possible that I deleted my email because sometimes the stuff went to bulk mail, but yesterday I fixed the problem under mail options. Sorry for the inconvenince. Could you please send it again?
My email address is kevinvr@yahoo.com

thanks again
regards
Kevin
Title: Ultra hal 5.0 upgrade question.
Post by: Medeksza on October 29, 2003, 11:27:16 pm: quote:
Originally posted by dgher1

i got the same message.please put my email in.

The cut-off point for free upgrades was set to March 23rd, 2003 the day the upcoming new version was announced. Your order was placed before then. For all other past customers a 50% off price is offered at the page www.zabaware.com/assistant/register.html Simply select the $20 upgrade version from the drop-down list.

quote:
Originally posted by kevinvr

Could you please send it again?

Kevin, I have sent you a link to your yahoo address, before it was going to an MSN address.
Title: Ultra hal 5.0 upgrade question.
Post by: kevinvr on October 30, 2003, 01:31:27 am: Thanks Robert,
I got it and am very grateful!
regards
Kevin
Title: Ultra hal 5.0 upgrade question.
Post by: dgher1 on October 30, 2003, 03:40:31 am: i look after i post the message at my email sorry for the reply.is there away you can send a form printer quit. can't print forms. help please so i can get it back to you.
Title: Ultra hal 5.0 upgrade question.
Post by: Ryuhoshi on October 30, 2003, 12:53:34 pm: I have a problem: I can't access the email that I originally purchased the program with. I'm at a college that does not allow me to check outside email accounts, as strange as that may sound. Is there a way I can have it sent to my other email address instead?[:I]
Title: Ultra hal 5.0 upgrade question.
Post by: datazmurfen on November 01, 2003, 07:18:28 am: I did not recive an upgrade e-mail and I have tried to resend the mail from the webbpage.

What should I do?

//Lars
Title: Ultra hal 5.0 upgrade question.
Post by: datazmurfen on November 01, 2003, 07:32:55 am: Hello
I have sent an request e-mail to you at your e-mail order@zabaware.com
I hope that you find this and send me a reply soon to lars.sjostrom@hem.net

//Lars
Title: Ultra hal 5.0 upgrade question.
Post by: datazmurfen on November 01, 2003, 12:00:28 pm: Hello

The resion that I did not recive your e-mail was that your e-mail server does not have a correct reverce DNS lookup
Says my e-mail provider.

My e-mail providers server have there fore rejected the mails from you.

can you fix this?

//Lars
Title: Ultra hal 5.0 upgrade question.
Post by: datazmurfen on November 01, 2003, 12:06:23 pm: zabaware.com does not have a reverce dns entry
this says my e-mail provder after using the command
nslookup on zabaware.com
and then using nslookup on the IP number connected to the address zabaware.com

There for have there spam filter rejected the mail.

Can you please check this out.

//Lars
Title: Ultra hal 5.0 upgrade question.
Post by: shockanime on November 03, 2003, 09:15:57 am: My email wasn't in the database, I got the same message

"Error. The email address you have entered was not found in the order database. Please try again or email info@zabaware.com with your order information. If you have not purchased Hal, please download our free version"

I purchase my version
"Time of purchase: 6/5/03 3:20:35 PM"

That's from the Email Delivery reciept

what info do I need to email info@zabaware.com for proof.