I know this isn't really a new question, I've seen it on the board once before but the answer was so far over my head I was hoping someone could help me!  
I purchased Ramses and Cleopatra from desktopmates to run on my upgrade of Hal.  I also purchased a the voices.  At startup Cleopatra comes to the front and makes her initial greeting, however one Hal actually starts where Cleopatra stands is blank.  I do get the voice but no picture of Cleopatra and I get the error message that you see in the subject line.  I need to know the simple way to fix this.
Thank you in advance for any support you may be willing to give me.
Sincerely, Tom Davidson