Medeksza,
I am having trouble as well. I have tried to email you about my upgrade as well. My email address has changed since I ordered Hal 4.5. I love the product and want to try 5.0 as soon as possible. But my new email address is not in the database. Is there any way you can email me the redownload link?
Old email hadleydbh@aol.com
New email hadleydb@comcast.net
Thank you,
Hadleydb