Mark, the same thing happened to me when my laptop overheated and shut down, but I couldn't get it restored online and I had copied the directory as a backup previously to restore it, but when I copied it back it still wouldn't work and wanted the infamous codes, but said they were expired, etc. I was getting ready to ask for another one when I had a grand idea, and it worked. So, I guess I discovered a way to get HAL back rather than wait for a code, but it's my secret for now.