Please forgive me for the obvious question, but you did send a query to Robert M's e-mail address, yes?
When I was running into difficulties with my downloaded version he was very prompt. Likewise be sure your e-mail address is also accurate in your personal information area.
Take care,
Oh.....when I ordered my CD of Hal/v-5 I received it as I recall in around 2 weeks.
See ya,
Jim B.
Northern Michigan