Don,
Many thanks for your informative post and for your honest reply. Although I appreciate your comments regarding the helpful people on this forum, no doubt that they are, however, my situation unfortunately cannot be solved by forum members. It can only be solved by Robert and the Zabaware team alone.You see, in the past,I purchased a full version of ultrahal assistant and I would like my free update of version 5.I have witnessed others here on the forum being issued their free update, so why not me. I have sent countless emails to zabaware(including my proof of purchase details) and have left numerous posts for them to respond to my query on this forum..alas, I have been given no reply as yet. My email address that I used to purchase ultrahal with is not even registered in the zabaware database and I also contacted them, wishing for them to update this also. Still, no reply on that either. All I wish for is my update, which as a paying customer, I strongly feel that I am entitled to..If Robert is away then he is away, but,as a customer, I would not like to think that my emails or my queries are being ignored, I do not think any of us would. I would be very grateful to receive an answer to my emails and consequently my update. Yes, by all means Don, If you do hear of anything, I most certainly would appreciate any updates from you. Many Thanks for your polite,courteus reply.. Regards, Skyye...