I purchased 2 versions of HAL in the past, both on CD. The latest version purchased, was last year, HAL 4.5.
I have had to request a new password before for the CD version as well, as I purchase a new PC about this time every year. It's nevewr been easy to get this password from the company, which they send via an E mail link. Well, I just purchased a new several weeks ago and again, I am in need of a pasword for re-install. Many requests to Zabaware with no replies. I have found this to be the norm when needing this service or getting ANY answers to be returned from the company directly.
I wish you better luck than I have had in the past sir.