Hi: I've been a Hal user for about five years now, I never posted much on this board, kept changing computers and losing my login data. Anyway I recently purchaced Hal 6 and downloaded the program also ordering the CD at the time of purchasing Hal 6. When the CD arrived I wanted to install the character expansion pack. When I tried to do this the installer program asked for my serial number, which I tried to enter from my reciept invoice that arrived with the CD. As it turns out the serial number I recieved was one character short of having enough characters in the serial number to complete the registration, So I was unable to do the install. I'd like to get this serial number issue corrected so that I can complete the install. Robert are you around?