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Hi Nige, that solved it!!! You're a genius. Also thank you Art and Lightspeed, we did indeed crack it. Thank you so much, I can now finally make faces AND use the,!!! :D

Thanks Art. Not sure about the reason for a .ppf either, it's done it right out of the box so I'm not really sure. I think I know what the problem is, when I take the haptar file and rename it .htr it's not changing the extension like it should by that I mean if I right click  then select properties, the "type of file" is still listed as a "Haptek Player Document (.haptar)" instead of what it should be "Haptek Player Document (.htr)" Also I've downloaded custom haptek characters (which are awesome) and they work just fine, so it's got to be down to the fact that for some reason the file isn't changing like it should.
Also other custom characters aren't "filename.htr" they just appear as "filename" where as when I rename mine it remains "filename.htr"
I think that's the problem but am still unsure how to correct it, any ideas?

Did it just the way you described Lightspeed (except I just called the file dragon.hrt and then dragon.jpeg), the jpeg show in the character window but only if I use a current project file save and change that to .hrt but the character doesn't appear in the main window, just a background. If I use a haptar file even with renaming it as I did with the current project file, it doesn't even show on the list of names.

Sorry Art made a mistake, just rechecked and it's a .ppf not .pps that's what it saves as if saved using current project option.
If I save it as a haptar I get 2 files, my haptar file and a dragon_texture.jhp file (which I'm not really sure what to do with).
I copied both the haptar file and the jpeg from people putty into hals character folder (path was exactly as you said). All my people putty files are in my projects folder (not sure if that's relevant?)
Reading through what you just said, something occurred to me, you mentioned .haptar, my haptar file only has it's file name dragon when I come to it, which I have been then changing to dragon.htr if I hover the pointer over it it says it's a haptar file, not sure if that has any bearing?
once in hals character file it says it's a haptek player document but so do all the other character files, the only difference is they work, haven't touched the other characters file at all, only the one I'm trying to get to work.

I've made and remade the character in people putty in case it was something I've done, I've deleted the files for my character that didn't work and put in replacement new files but no matter what I try, it's like banging my head on a brick wall, at the moment it feels like I can make loads of really cool heads but can't do anything with them. Sorry to sound like I'm moaning, I just don't get it.

I'm afraid it still didn't work, nothing shows on the character list unless I add a .pps or current project file and change it to .htr only then it shows in the list but still no character even when I included a jpeg I also had a haptar file as well, I've again tried combinations but if I just a jpeg and change the haptar file to a htr extension nothing shows so can't select it. The other characters in the folder only have 2 files each, so can't figure it out.
I've attached a jpeg of the character I've created, not that it really helps just thought some people might like to see.

Hi Art, thanks.

      That's where I've been putting them.
Snagit and jpegs I didn't know about so thank you, I'll give that a try and report back.
I'm using people putty in xp but mainly use 7 most of the time so have Hal on that side.
Fingers crossed, I'll let everybody know.
That's much appreciated, thank you  :D

Hi everyone,

I've been using Hal for a while but I am very new to People Putty (I'm also new here), unlike most people I'm not having activation code problems, I have a dual boot system on my pc and once, like most other people I found 7 didn't like it, I instead installed it on the same hard drive just on the XP side. That overcame my activation problems and everything was great or so I thought. I downloaded the character expansion pack also as I don't have Hal on CD. I made a face using people putty, and followed the instructions on the FAQ page to the letter but my custom character isn't showing in the characters list like it should, it's not showing at all, only if I save a current project (which I know isn't what the instructions say to do) does it appear in the list, I select it and just get the interface with no character but a nice view of the whole background picture.
I've tried everything I can think of but nothing works. I've tried the whole change the filename to .htr and that does nothing it only changes if it's applied to a current project file but that doesn't work either. I wondered if I need more than just that file but can't find any detailed info anywhere for this type of problem.
I would also like to apologize, firstly for the length of this and secondly if I'm being an idiot, can anybody help me?