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Further to previous reply, please see attached screenshots of the pop-up box.

SS1 is first, SS2 follows, then SS3, before finally Image2.

Hi, and thank you (both) for your reply.

However it's not the SERIAL NUMBER that i am having problems with.  As per the original message, it is asking (during install) for the LICENSE KEY in a 'Validating CereVoice Licence' pop-up box.  It is the LICENSE KEY i cannot find.

In my account, I can find the SERIAL NUMBER no problem, but when I click the 'Get Key' link alongside it, it says 'No key found for this serial'.

hi, newbie here, hoping someone can help.

first off, i should point out that i have NOT downloaded or installed HAL as that's not what i'm interested in - the product i'm interested in and have purchased is the Zabaware Text To Speech Reader with the CereVoice built-in.

i bought the product and was given a download link; i duly downloaded it and went to install it.

mid-way through the install, a "Validating CereVoice Licence" box pops up, saying "Please enter your license key into the white box below and click 'Validate'"

problem is, i can't find a license key anywhere.

i've gone into my account and in the downloads section, it shows me my serial number with a link next to it saying 'GET KEY'.  I click the 'Get Key' link and it comes up saying "No key found for this serial."

back in my account, there's a link to "Recover Licence".  I click that and it asks me for SERIAL NUMBER and AUTHORISATION REQUEST CODE.  i've got the serial number, but can't find an AUTHORISATION REQUEST CODE anywhere.  the page tells me it's included in the emails I received from zabaware, but i've gone through all 3 email receipts they sent me and there's nothing at all in there.

i've also checked spam/junk folders etc just in case i've missed one, but nope, nothing in there.

desperately trying to get this installed but completely stuck!

any help would be appreciated.

thank you in advance.

graeme.