Welcome to the forum,
You might try the following...
Shut down Ultra Hal then:
Try running the Haptek SAPI setup program found on
your computer at:
C:Program FilesHaptekplayerdataHapTTSHapSAPISetup.exe
(double click the HapSAPISetup.exe file)
Reload Ultra Hal, select your 3D face and try it again.
If this doesn't work let us know. Also try using the
search function at the top right and type in NeoSpeech.