Invalid authorization request code??

[knight2000]

How is an authorization request code that is provided by the software invaild? Because of this I'm unable to activate Hal on my new computer. The error says" the authorization request code you supplied is invalid. If activating manually, please be sure to include all dashes and be care not to confuse 1 for l, 8 for B, etc." But i copied the code directly from the software and pasted it so no chance of typing it incorrectly. Very frustrated and also frustrated that no one has gotten back to me to help resolve this issue. I sent a few emails over a three week period with no response. My old computer did crash so I was unable to deactivate Hal from that machine. Not sure if that is what is causing the issue.

[knight2000]

Robert got back to me and was able to reset my account! Thanks Robert!

[lightspeed]

I was going to say the deactivation not being done or able to probably had something to do with it , it keeps multiple copies of one license from being put on p.c's . In your particular case Robert had to reissue you a activation code .
anyway glad you have it going again.  :)

[Arissara]

I need a code to explain it.