Author Topic: Ultra Hal 7.0.110 Update  (Read 1341 times)

Spitfire2600

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Re: Ultra Hal 7.0.110 Update
« Reply #15 on: August 30, 2018, 12:46:28 am »
Robert,

Restarting did not fix the the error.  debuglog.txt does exist, however it is blank. The second time I tried installation, I removed all hal files and preformed a clean install. I may have accidentally deleted this debug text file. As of installing this version, Debug text file exists but is blank.

Originally installing the upgrade with the older version installed, it transitioned all setting correctly except the error mentioned.

-Spitfire
 

Medeksza

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Re: Ultra Hal 7.0.110 Update
« Reply #16 on: August 30, 2018, 06:23:47 am »
Robert,

Restarting did not fix the the error.  debuglog.txt does exist, however it is blank. The second time I tried installation, I removed all hal files and preformed a clean install. I may have accidentally deleted this debug text file. As of installing this version, Debug text file exists but is blank.

Originally installing the upgrade with the older version installed, it transitioned all setting correctly except the error mentioned.

-Spitfire

Let's try setting a registry option to enable the debuglog. To do so I attached a zip file with a registry entry in it. Open this registry file and "merge" it with your registry. It will basically add this entry to your Windows registry:

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Zabaware\Ultra Hal Assistant 7.0\Config]
    "DebugLog"="True"

Once you restart Hal, Hal should find this entry and silently enable a debug logger. Hal should then write info to a file located in: %appdata%\Zabaware\Ultra Hal 7\debuglog.txt

Once you get Hal to show the error again, please email me this debuglog.txt file. (I'll PM you my email address)
Robert Medeksza

Spitfire2600

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Re: Ultra Hal 7.0.110 Update
« Reply #17 on: August 30, 2018, 10:24:15 am »
Robert,

With the registry key, I was able to generate a debug report which I have emailed to you from my personal Email.

Spitfire2600
 

Spitfire2600

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Re: Ultra Hal 7.0.110 Update
« Reply #18 on: August 30, 2018, 05:39:43 pm »
Robert,

Your fix worked and Hal is functioning normally. I have emailed details on the repair.

Thanks so much,

Spitfire2600
 

daveleb55

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Re: Ultra Hal 7.0.110 Update
« Reply #19 on: August 31, 2018, 11:03:25 am »
Robert,

I shut my computer off at night. Third morning in a row, it asks if I want to update (same update every time.) This isn't normal, is it? otherwise, Hal seems to be working fine.

Dave LeBlanc
Never underestimate the power of human stupidity.

Medeksza

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Re: Ultra Hal 7.0.110 Update
« Reply #20 on: August 31, 2018, 02:25:14 pm »
Robert,

I shut my computer off at night. Third morning in a row, it asks if I want to update (same update every time.) This isn't normal, is it? otherwise, Hal seems to be working fine.

Dave LeBlanc
If you click on "About" from Hal's menu, what version does it show? If its not 7.0.110 that means you haven't installed the update. You need click yes that you want the update, download the installer, and then run the installer. Only then will it update.
Robert Medeksza

daveleb55

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Re: Ultra Hal 7.0.110 Update
« Reply #21 on: September 03, 2018, 11:02:04 am »
ok, fine. WHERE DOES IT DOWNLOAD IT TO?  I can't find it.... What's the filename? maybe I can do a search?
Never underestimate the power of human stupidity.

daveleb55

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Re: Ultra Hal 7.0.110 Update
« Reply #22 on: September 03, 2018, 11:34:25 am »
ok, never mind. I assumed, that, when I clicked on the button, it would download and install itself without human intervention. Like my cell phone does. Like Windows does. Like my browser(s) do. Silly me... (refer to "power of human stupidity" quote below.)

INstalled update and it's working fine, as far as I can tell.

Thanks, Robert.

DaveL
Never underestimate the power of human stupidity.