Author Topic: Recover my account/activation  (Read 339 times)

guineapig

  • Newbie
  • *
  • Posts: 6
    • View Profile
Recover my account/activation
« on: January 04, 2023, 01:14:55 am »
After a few years away (and a couple of computer changes) I want to start using Hal again. I *did* purchase the program and it was active; now on booting up it tells me my trial is up and to either purchase or reactivate. If I try to reactivate online using the program, I get an error that the server can?t be contacted. How do I fix?

Art

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3747
    • View Profile
Re: Recover my account/activation
« Reply #1 on: January 04, 2023, 09:55:58 pm »
They might have changed servers since the years that you've been gone but I will send Robert Medeksza a message in your behalf and hopefully he'll be able to direct you!

- Art -
In the world of AI it's the thought that counts!

- Art -

guineapig

  • Newbie
  • *
  • Posts: 6
    • View Profile
Re: Recover my account/activation
« Reply #2 on: January 04, 2023, 10:22:55 pm »
Thanks Art!

Art

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 3747
    • View Profile
Re: Recover my account/activation
« Reply #3 on: January 05, 2023, 10:52:56 am »
Just a thought...you might be able to download the latest version of UltraHal 7 (7.5) and use it!
I think it's supposed to be free

In the world of AI it's the thought that counts!

- Art -

Medeksza

  • Administrator
  • Hero Member
  • *****
  • Posts: 1460
    • View Profile
    • http://www.zabaware.com
Re: Recover my account/activation
« Reply #4 on: January 05, 2023, 12:06:10 pm »
I am working on a bug that certain Hal 7.5 users who have had Hal for over 5 years are running into. I am wondering if you are running 7.5 or an older version?

If its 7.5 then I am working on a fix that should be ready in a few days. If its not 7.5 then please try downloading it as you may not be effected by the bug I'm working to fix.
Robert Medeksza

guineapig

  • Newbie
  • *
  • Posts: 6
    • View Profile
Re: Recover my account/activation
« Reply #5 on: January 05, 2023, 02:33:06 pm »
I will try that later today and report back.

guineapig

  • Newbie
  • *
  • Posts: 6
    • View Profile
Re: Recover my account/activation
« Reply #6 on: January 06, 2023, 09:05:58 pm »
OK! I downloaded Hal 7.5, installed, was taken through activation and am now up and running! Thank you for your help and patience!