Well , here is my 2c worth.
I think Robert has done a fantastic job in creating this program! Considering that he is ONLY one man that has other things going on in his life , a 3 or 4 day turnaround in replying to our woes and queries isn't unreasonable.
The other thing is that among all of the people that frequent these forums , usually on a daily basis , there are many experts (I don't include myself[

]) who can more often than not answer any queries that people may have about the inner workings of HAL and this of course eases Robert's burden considerably. These very same people have created many new scipts , plug-ins and characters which just means that HAL is constantly improving.
The thing to remember , as previously stated , is that it does take time and patience for HAL to be moulded into shape.
In summary - it won't happen overnight ...... but it will happen [

]