I think the reason for all the negative comments on this forum is that people only come here if they run into some sort of problem. Personally I think this program is great. It is very fun for my entire family to chat with Hal about anything. My kids love it. I find the appointment taking feature very useful and I have purchased the full version. For me everything installed ok and I have not run into any major bugs. It is far from being as intelligent as a human being but hearing what it has to say is always amusing. This is just the beggining of AI technology and I think we should give Zabaware our support for a job well done.