Thank you for responding. However, I have downloaded it new again and have uninstalled it probably four times last night, reinstalling each time with no luck. I guess I'll have to reformat the pc. I don't know what else to do. I'm sure there is one file messed up somewhere. I ever ran sfc / scannow and no luck. What I did that I usually do not do, is allow windows to update some. I've been a computer tech for years and I always get something messed up when I allow windows updates.