How is an authorization request code that is provided by the software invaild? Because of this I'm unable to activate Hal on my new computer. The error says" the authorization request code you supplied is invalid. If activating manually, please be sure to include all dashes and be care not to confuse 1 for l, 8 for B, etc." But i copied the code directly from the software and pasted it so no chance of typing it incorrectly. Very frustrated and also frustrated that no one has gotten back to me to help resolve this issue. I sent a few emails over a three week period with no response. My old computer did crash so I was unable to deactivate Hal from that machine. Not sure if that is what is causing the issue.