here is a frequently asked questions page : http://www.haptek.com/support/faq/#10
and this information :
If you paid by credit card, please look for DRI*haptek.com on your credit card billing statement.
Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.
To look up your order, please visit: www.findmyorder.com
and this info:
Bare Minimum Requirements
•Windows 98 Second Edition, Windows 2000, Windows ME,or Windows XP
•150 MB free hard disk space
•64 MB RAM
•Pentium II 300 MHz processor or equivalent
•Graphics Card Supporting 16bit Color or Higher
As you see it really only works on xp and older , I have no idea why they don't bother making it work on windows 7 and up higher but they haven't .
when people putty is working it works great but when theirs a problem it can be a pain in the butt to get it working right again .
I have windows seven and had to use my old xp pc beside my windows seven for when I want to make a people putty head .
I wish Robert had enough money to buy the software rights from them . then we wouldn't have all the headaches .
I had the same problem you had I think I had top contact them by email show them the proof of my order and they sent me an e mail with the new access code to use (I think it only gives you so many installs? ) I don't remember . then you have to use that code with the serial number you have som it unlocks people putty ? again I don't remember for sure .
But I agree being the week end you will have to wait until a business day .
hope some of this helps if I find more info . I will post it . *********** also another problem now that I think of it was that when I ordered it used my windows 7 os pc id: and I was trying to put it on another pc a windows xp which had a different pc id. so I had to tell them what the xp pc id was , that also had something to do with it.